Privacy Policy

Last updated: [Insert date]

This Privacy Policy explains how Amigo.Contact collects, uses, stores and protects personal data when you visit our website, create an account, use an Amigo or contact us for support.

We aim to handle your personal data responsibly, transparently and in accordance with applicable data-protection legislation, including the General Data Protection Regulation (GDPR) where applicable.

1. Who is responsible for your personal data?

The data controller responsible for the processing described in this Privacy Policy is:

[Insert official legal entity name]
Trading as Amigo.Contact
[Insert registered address]
[Insert company or registration number]
[Insert country]

Amigo.Contact is the public-facing platform through which we provide access to AI-based Lifestyle Amigos, Personal Amigos and related services.

If you have questions about this Privacy Policy or the use of your personal data, please contact us through our contact form or at privacy@amigo.contact.

2. What personal data do we collect?

The personal data we collect depends on how you use Amigo.Contact. We may collect the following categories of information.

2.1 Account and contact information

name;
email address;
login and account information;
language or communication preferences;
information needed to communicate with you about the service.

2.2 Amigo profile and personalisation information

If you use a Personal Amigo or provide information to personalise an Amigo, this may include:

interests and preferences;
goals and routines;
communication preferences;
information about the type of support you would like;
other information that you choose to share during onboarding or conversations.

Please share only information that is relevant and necessary for the service. Do not share sensitive personal information unless it is genuinely needed and you are comfortable doing so.

2.3 Conversation and user-submitted content

When you interact with an AI Amigo, we may process the questions, instructions, messages, documents, images or other content that you choose to submit.

Depending on what you share, this content may contain personal or sensitive information. You remain responsible for ensuring that you have the right to share information about other people.

2.4 Payment and transaction information

When you purchase a service, we may receive information about the transaction, such as:

the service or product purchased;
the amount and currency;
payment status;
billing details;
limited payment information provided by the payment processor.

Payment-card details are normally processed directly by the relevant payment provider. We do not normally receive or store complete payment-card numbers.

2.5 Support and appointment information

If you contact us or schedule an appointment, we may process:

your contact details;
the content of your request;
appointment details;
notes that are necessary to respond to your request or provide the agreed service.

2.6 Technical and usage information

When you use our website or services, we may collect technical and usage information such as:

IP address;
browser and device type;
operating system;
access dates and times;
pages or features used;
diagnostic, security and error information;
cookie and similar technology information.

3. How do we collect your data?

We may collect personal data:

directly from you when you create an account or use a service;
when you complete onboarding or personalise an Amigo;
when you communicate with our support team;
when you schedule or attend an appointment;
from payment providers when a transaction is completed;
automatically through technical logs, cookies and similar technologies;
from service providers that help us operate and secure the platform.

4. How do we use your personal data?

We may use personal data to:

create and manage your account;
provide access to Lifestyle Amigos and Personal Amigos;
create and maintain the personalisation of a Personal Amigo;
respond to your questions and support requests;
process payments and manage transactions;
arrange appointments, onboarding sessions or consultations;
send important service, account and security communications;
maintain, protect and troubleshoot the website and platform;
detect, prevent and investigate fraud, abuse and security incidents;
comply with legal, accounting and regulatory obligations;
understand how the services are used and improve their functionality;
send promotional communications where permitted and where the necessary consent has been obtained.

We do not use your personal data for purposes that are incompatible with the purposes described in this Privacy Policy unless we inform you and have a lawful basis to do so.

5. Legal bases for processing

Depending on the circumstances, we process personal data on one or more of the following legal bases:

Performance of a contract: when processing is necessary to create your account, provide an Amigo, process a purchase or deliver a service you requested.
Legitimate interests: when processing is reasonably necessary to operate, secure, support and improve our services, provided that your rights and interests do not override those interests.
Legal obligation: when we must retain or disclose information to comply with applicable law, accounting requirements or a lawful request from an authority.
Consent: when you have given permission for a specific purpose, such as certain optional cookies or promotional communications.

Where we rely on consent, you may withdraw that consent at any time. Withdrawal does not affect processing that took place before the withdrawal.

6. AI Amigos and personalisation

Our AI Amigos use the information you provide to generate responses and, where applicable, deliver a more personalised experience.

AI-generated responses may be based on your current conversation, your account information, your personalisation settings and other information made available to the relevant Amigo.

AI systems can make mistakes, misunderstand context or produce incomplete information. Personal data should not be used as a substitute for professional advice or independent verification.

We do not require you to share sensitive information in order to use a Lifestyle Amigo. If you choose to share information about health, finances, relationships, beliefs or other sensitive matters, this information may be processed as part of your interaction and personalisation, subject to applicable law and the purpose for which it was provided.

Do not share passwords, payment credentials, identity-document numbers, confidential business information or unnecessary information about other people.

7. When do we share personal data?

We may share personal data with trusted parties where this is necessary for the purposes described in this Privacy Policy.

7.1 Service providers

These may include providers of:

website hosting and technical infrastructure;
AI and platform functionality;
account management and customer support;
payment processing;
appointment scheduling;
email and communication services;
security, fraud prevention and technical monitoring;
analytics and cookie management, where permitted.

Where required by law, we use contractual and technical safeguards to ensure that service providers process personal data only for authorised purposes.

7.2 Legal and regulatory disclosures

We may disclose personal data when reasonably necessary to:

comply with a legal obligation or valid legal request;
respond to a competent authority;
protect the rights, safety and property of Amigo.Contact, our users or others;
investigate fraud, abuse, security incidents or unlawful activity.

7.3 Business transfers

If Amigo.Contact is involved in a merger, acquisition, restructuring, financing, sale of assets or similar business transaction, personal data may be transferred as part of that transaction, subject to appropriate safeguards and applicable law.

We do not sell your personal data to third parties.

8. International data transfers

Some of our service providers may process personal data outside Belgium or the European Economic Area.

When personal data is transferred outside the European Economic Area, we will use an appropriate legal mechanism where required, such as:

an adequacy decision issued by the European Commission;
standard contractual clauses;
another lawful transfer mechanism recognised under applicable data-protection law.

International transfers are not based solely on your continued use of the website. Where your consent is legally required, we will request it separately.

9. How long do we retain personal data?

We retain personal data only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

provide the requested services;
maintain account and Amigo functionality;
resolve support requests;
maintain security and prevent abuse;
meet accounting, tax, legal and regulatory obligations;
resolve disputes and enforce agreements.

The retention period depends on the type of information, the purpose for which it was collected, whether your account remains active and whether a legal retention obligation applies.

When personal data is no longer required, we will delete it, anonymise it or securely restrict it in accordance with applicable law and our operational procedures.

Deletion may not be immediate where information is held in backups, is required for legal purposes or must be retained to establish, exercise or defend legal claims.

10. How do we protect your data?

We use reasonable technical and organisational measures designed to protect personal data against accidental loss, unauthorised access, alteration, disclosure or destruction.

These measures may include access controls, authentication, secure service configurations, monitoring, backups and security procedures appropriate to the nature of the information.

No online service can guarantee absolute security. You should also protect your account credentials and notify us promptly if you suspect unauthorised access.

11. Your privacy rights

Depending on your location and applicable law, you may have the right to:

request access to your personal data;
request correction of inaccurate or incomplete data;
request deletion of your personal data;
request restriction of processing;
object to processing based on legitimate interests;
object to direct marketing;
receive certain data in a structured, commonly used and machine-readable format;
withdraw consent where processing is based on consent;
lodge a complaint with a competent data-protection authority.

These rights are subject to legal conditions and exceptions. For example, we may need to retain certain information to comply with a legal obligation or to establish, exercise or defend a legal claim.

To exercise your rights, contact us through our contact form or email privacy@amigo.contact.

We may ask for reasonable information to verify your identity before responding to a request. This information will be used only for verification and security purposes.

We aim to respond within the period required by applicable law.

12. Cookies and similar technologies

Amigo.Contact uses cookies and similar technologies for purposes such as:

keeping the website and essential features working;
remembering settings and preferences;
understanding website usage;
improving performance and user experience;
supporting optional analytics or marketing features where permitted.

Essential cookies may be used where necessary to provide a service you request. Non-essential cookies will be used only where legally permitted and, where required, after you have given consent.

You can manage cookie preferences through the available cookie settings and, in some cases, through your browser settings.

For more information, please read our Cookie Policy.

13. Marketing communications

We may send you service-related communications that are necessary to manage your account, purchases, security or use of the platform.

We may send promotional communications only where permitted by applicable law and, where required, with your consent.

You can unsubscribe from promotional emails by using the unsubscribe link in the relevant message or by contacting us.

14. Children and young users

Amigo.Contact is not directed at children under the age of 13.

Our services are generally intended for users aged 18 or older. Where our Terms of Use permit use by someone under 18, the required involvement or permission of a parent or legal guardian may apply.

If we learn that we have collected personal data from a child in circumstances where collection was not permitted, we will take appropriate steps to delete the information.

If you believe that a child has provided personal data to us, please contact us through our contact form.

15. Third-party websites and services

Our website or services may contain links to third-party websites, platforms or services.

Third parties operate under their own terms and privacy policies. We are not responsible for how third parties collect, use or protect personal data after you leave Amigo.Contact or use an external service.

Please review the privacy information of each third-party service before submitting personal data to it.

16. Changes to this Privacy Policy

We may update this Privacy Policy when our services, data-processing activities or legal obligations change.

When a change is significant, we will take reasonable steps to inform you through the website, by email or through another appropriate communication channel where required by law.

The updated version will include a revised “Last updated” date. We encourage you to review this Privacy Policy periodically.

17. Complaints

If you have a question or concern about how we process your personal data, please contact us first so that we can try to resolve the matter.

You also have the right to lodge a complaint with the data-protection authority in your country of residence, place of work or the place where you believe an infringement occurred.

For Belgium, the relevant supervisory authority is the:

Belgian Data Protection Authority
www.dataprotectionauthority.be

18. Contact us

If you have questions about this Privacy Policy, your personal data or your privacy rights, please contact us:

Contact Amigo.Contact

You can also email us at privacy@amigo.contact.