Terms of Use

Last updated: [Insert date]

These Terms of Use govern your access to and use of the Amigo.Contact website, portals, AI Amigos and related services. Please read them carefully before using our services.

By accessing or using Amigo.Contact, you confirm that you have read and understood these Terms of Use. If you do not agree with them, please do not use our services.

1. About Amigo.Contact

Amigo.Contact is an online platform that provides access to AI-based Amigos, including Lifestyle Amigos and Personal Amigos, together with related website, onboarding, support, scheduling and account services.

Amigo.Contact may include:

• ready-made Lifestyle Amigos focused on a specific subject or interest;
• Personal Amigos created for an individual customer;
• websites, portals and account functionality;
• onboarding conversations and related support;
• appointment scheduling and consultation requests;
• usage tracking, billing and payment functionality;
• customer support and communication services.

The exact features available to you may depend on the Amigo, product, plan or service you use.

2. Acceptance and changes to these Terms

By using Amigo.Contact, you agree to comply with these Terms of Use, our Privacy Policy and any other policies or conditions clearly referred to during your use of the services.

We may update these Terms of Use from time to time. When a change is material, we will take reasonable steps to inform you where required by law. The updated version will become effective on the date stated in the revised Terms of Use.

If you continue to use Amigo.Contact after the updated Terms become effective, this may constitute acceptance of the changes where permitted by applicable law. If you do not agree with a material change, you should stop using the affected service and contact us if necessary.

3. Eligibility and user accounts

3.1 Eligibility

Unless a specific service states otherwise, Amigo.Contact is intended primarily for people aged 18 or older.

If you are under 18, you may use the services only with the involvement and permission of a parent or legal guardian, and only where this is permitted by applicable law.

By creating an account or using a service, you confirm that the information you provide is accurate and that you are legally permitted to use the service.

3.2 Account information

Some features may require you to create an account or provide information during registration or onboarding.

You agree to:

• provide accurate, complete and current information;
• keep your account information up to date;
• protect your login details and other account credentials;
• not share your account with unauthorised people;
• inform us promptly if you suspect unauthorised access;
• accept responsibility for activity carried out through your account, unless caused by circumstances for which you are not legally responsible.

We may ask you to verify information when this is reasonably necessary to protect the service, your account or other users.

3.3 Account suspension or closure

We may suspend, restrict or close an account where reasonably necessary, including when:

• you breach these Terms of Use;
• you provide false or misleading information;
• your use creates a security, legal or operational risk;
• you misuse an Amigo or the platform;
• payment obligations remain outstanding;
• we are required to do so by law or by a competent authority.

Where appropriate and legally permitted, we will try to provide notice and an opportunity to resolve the issue before restricting access.

4. Use of the services

You may use Amigo.Contact only for lawful purposes and in accordance with these Terms of Use.

You must not use Amigo.Contact to:

• generate, request, upload, distribute or promote illegal content;
• threaten, harass, abuse, intimidate, defame or harm another person or organisation;
• create or promote hate speech, discriminatory content or violence;
• impersonate another person or misrepresent your identity or affiliation;
• infringe copyright, trademark, privacy, publicity or other rights;
• attempt to access another person’s account or information without permission;
• probe, scan, attack or interfere with the website, platform, network or security systems;
• upload malware, viruses, ransomware or other harmful code;
• use the service for spam, phishing, fraud or social engineering;
• circumvent usage limits, access restrictions, security measures or payment controls;
• use automated systems to extract or overload the service without written permission;
• use an Amigo to make high-risk decisions without appropriate human or professional verification;
• use information from an Amigo as a substitute for qualified professional advice where such advice is required.

4.1 Misuse of AI Amigos

Our Amigos are designed to provide useful conversation, information, ideas and general guidance. You must not deliberately misuse them to:

• create content intended to facilitate unlawful activity;
• obtain instructions for harming people, property or systems;
• create deceptive impersonations, harmful deepfakes or targeted disinformation;
• manipulate, exploit or interfere with the operation of the AI system;
• extract confidential system instructions or security information;
• present AI-generated content as verified professional, official or human-authored advice when it is not.

5. Nature and limitations of AI services

Amigo.Contact uses artificial intelligence to generate responses. AI-generated content may contain mistakes, omissions, outdated information or misunderstandings of your question.

An Amigo may not always:

• understand your meaning or context correctly;
• provide complete or accurate information;
• recognise every relevant risk or exception;
• reflect the latest prices, laws, product details or availability;
• produce advice that is suitable for your personal circumstances.

You are responsible for reviewing important information and using your own judgement before acting on an AI-generated response.

Amigos do not replace qualified professional advice, including medical, psychological, legal, financial, tax, nutritional, fitness, technical or other regulated advice.

If a situation involves an emergency, serious health concern, danger, suspected abuse, legal risk or another urgent matter, contact the appropriate emergency service or qualified professional instead of relying on an Amigo.

6. Lifestyle Amigos and Personal Amigos

6.1 Lifestyle Amigos

A Lifestyle Amigo is a predefined AI agent focused on a particular subject or interest. Lifestyle Amigos are designed for general use and may offer limited personalisation based on the information you provide during a conversation.

A Lifestyle Amigo does not create a professional relationship with you and should not be treated as a substitute for a qualified specialist.

6.2 Personal Amigos

A Personal Amigo is an AI agent created around the preferences, goals, communication style and relevant context of one individual customer.

Personalisation does not guarantee that every response will be accurate, appropriate or suitable for a particular decision. You remain responsible for reviewing important information and deciding how to act on it.

Additional conditions may apply to the creation, onboarding, maintenance and use of a Personal Amigo. Those conditions will be communicated before the relevant service begins.

7. Intellectual property

7.1 Amigo.Contact content and technology

Unless stated otherwise, Amigo.Contact and its licensors own or control the rights in the website, portal, software, platform, design, branding, logos, text, graphics, images, videos, AI Amigo identities, prompts, workflows and underlying technology.

You may use this material only as part of your authorised use of Amigo.Contact. You must not copy, reproduce, republish, distribute, sell, license, modify, publicly display or create derivative works from it without our prior written permission, unless permitted by law.

7.2 Your content

You retain ownership of content that you create, upload or submit through Amigo.Contact, subject to the rights of third parties and applicable law. This may include profile information, preferences, goals, questions, instructions and conversation content.

You grant Amigo.Contact a non-exclusive, worldwide, royalty-free licence to host, store, reproduce, process, adapt and display your content only to the extent reasonably necessary to:

• provide and operate the services;
• maintain, secure and support the platform;
• respond to support requests;
• prevent misuse, fraud and security incidents;
• comply with legal obligations;
• improve the services in accordance with our Privacy Policy.

This licence ends when the relevant use of your content is no longer necessary, except where we are required or permitted by law to retain certain information, or where the content has been irreversibly anonymised or aggregated.

You confirm that you have the necessary rights and permissions to submit the content and that doing so does not unlawfully infringe the rights of another person or organisation.

8. Privacy and personal data

Your use of Amigo.Contact is also governed by our Privacy Policy.

The Privacy Policy explains, among other things:

• which personal data we collect;
• why and how we process personal data;
• how information may be shared with service providers;
• how long information may be retained;
• how you can exercise your privacy rights;
• how we handle security, deletion and data requests.

These Terms of Use do not replace the Privacy Policy. Where data-protection law requires a separate legal basis, consent or other user action, that requirement applies independently.

Please do not submit passwords, payment credentials, identity-document numbers, confidential third-party information or other sensitive information unless it is necessary for the relevant service and you are authorised to provide it.

9. Pricing, payments and usage

9.1 Prices and fees

Prices and applicable fees are shown on the relevant website page, order screen or service proposal. The applicable price is the price presented to you before you confirm a purchase, unless an obvious pricing error is present.

The current Personal Amigo setup model includes a one-time setup fee of €149. There is no monthly subscription for this setup model. Usage is charged separately according to the applicable usage rates.

Lifestyle Amigos may include a limited number of free messages or another introductory offer. After the applicable free allowance, usage charges may apply as shown on the relevant product or pricing page.

We may change future prices or usage rates. Any price change will not affect an order that you have already confirmed, unless otherwise permitted by law or agreed with you.

9.2 Payment processing

Payments may be processed by an external payment provider. By submitting payment information, you authorise the payment provider to process the applicable charge according to the information shown at checkout or in your service agreement.

You agree to:

• provide accurate and current payment information;
• ensure that you are authorised to use the selected payment method;
• pay the charges properly incurred through your account;
• inform us or the payment provider when relevant payment information changes.

We do not normally receive or store complete payment-card details. Payment information is handled in accordance with the applicable payment provider’s terms and privacy information.

9.3 Refunds and statutory rights

Refunds are handled according to applicable law, the conditions shown at the time of purchase and any specific service agreement.

Nothing in these Terms of Use limits mandatory consumer rights, including rights that cannot legally be excluded or waived.

Where a service is delivered digitally and you ask for it to begin immediately, applicable law may affect your right to cancel or receive a refund after delivery has started. Any required information or consent will be provided during the purchase or onboarding process.

For questions about a payment, refund or cancellation, please contact us through the contact form.

10. Availability and service changes

We aim to keep Amigo.Contact available and reliable, but we cannot guarantee uninterrupted access.

The service may occasionally be unavailable or limited because of:

• maintenance, updates or technical changes;
• third-party infrastructure or service interruptions;
• security incidents or measures;
• internet, hosting or telecommunications problems;
• events beyond our reasonable control.

We may update, modify, suspend or discontinue parts of the platform or an Amigo. Where required by law, we will provide appropriate notice and assistance.

11. Third-party services and links

Amigo.Contact may use or link to third-party services, including payment providers, scheduling tools, hosting providers, AI technology providers and external websites.

Third-party services may have their own terms, privacy policies and technical limitations. We do not control third-party services and are not responsible for their independent content, availability, security, privacy practices or terms.

You should review the applicable third-party information before using an external service or submitting information through it.

12. Disclaimer of warranties

To the maximum extent permitted by applicable law, Amigo.Contact is provided on an “as is” and “as available” basis.

We do not guarantee that:

• the website or services will always be available;
• the services will be error-free, secure or uninterrupted;
• AI-generated information will always be accurate, complete or current;
• an Amigo will meet every personal expectation or objective;
• all defects or technical problems will be corrected immediately;
• the service will be suitable for every individual situation.

Nothing in these Terms of Use excludes or limits a warranty, guarantee or statutory right that cannot legally be excluded or limited.

13. Limitation of liability

To the maximum extent permitted by applicable law, Amigo.Contact will not be liable for indirect, incidental, special or consequential loss arising from or connected with:

• your use of or inability to use the services;
• temporary interruption, delay or unavailability;
• loss or corruption of data;
• reliance on AI-generated information;
• decisions made on the basis of an Amigo’s response;
• third-party services, content or conduct;
• unauthorised access caused by your failure to protect your account.

Where liability cannot legally be excluded, our liability will be limited to the direct loss that was reasonably foreseeable and legally attributable to us.

Unless a different mandatory limit applies, our total liability for a claim relating to the services will not exceed the amount you paid to Amigo.Contact for the relevant service during the 12 months before the event giving rise to the claim.

These limitations do not apply where liability cannot legally be limited, including liability for intentional wrongdoing, fraud or other matters protected by mandatory law.

14. Your responsibility and indemnification

You are responsible for your use of Amigo.Contact and for the content you submit.

To the extent permitted by applicable law, you agree to compensate Amigo.Contact for reasonable losses, claims, liabilities and costs resulting from:

• your material breach of these Terms of Use;
• your unlawful use of the services;
• content that you submit without the necessary rights or permissions;
• your infringement of another person’s rights;
• your deliberate misuse of the platform or an Amigo.

This provision does not require you to compensate us for losses caused by our own unlawful conduct or negligence where such compensation cannot legally be required.

15. Ending your use of the services

15.1 Ending your account

You may stop using Amigo.Contact at any time. If you have an account, you may request closure or deletion through the available account functionality or by contacting us through the contact form.

Ending your account does not automatically cancel charges that have already become due. Data deletion and retention are handled according to our Privacy Policy and applicable law.

15.2 Ending or restricting access

We may suspend or end your access where reasonably necessary because of a serious or repeated breach of these Terms, unlawful use, security risks, non-payment or a legal requirement.

Where appropriate and legally permitted, we will provide notice and explain the reason for the restriction.

16. Complaints and dispute resolution

16.1 Contact us first

If you have a complaint or dispute, please contact us through the contact form and provide a clear description of the issue.

We will review the matter and try to resolve it within a reasonable period.

16.2 Applicable law

These Terms of Use are governed by Belgian law, except where mandatory laws in your country of residence provide you with additional protection.

16.3 Courts and consumer rights

Any dispute will be handled by the competent courts determined under applicable law. Nothing in these Terms removes mandatory rights that allow consumers to bring proceedings in the courts of their country of residence.

Where appropriate, the parties may agree to use an alternative dispute-resolution procedure. Such a procedure will not remove any mandatory legal rights or remedies.

17. General provisions

17.1 Entire agreement

These Terms of Use, together with the Privacy Policy and any other conditions expressly referred to during the purchase or use of a service, form the agreement between you and Amigo.Contact concerning the relevant services.

17.2 Severability

If a provision of these Terms is found to be invalid or unenforceable, it will be modified or interpreted to the minimum extent necessary to make it enforceable. The remaining provisions will remain in effect.

17.3 No waiver

If we do not immediately enforce a provision of these Terms, this does not mean that we waive our right to enforce it later.

17.4 Assignment

You may not transfer your rights or obligations under these Terms without our prior written permission, unless permitted by applicable law. We may transfer our rights and obligations as part of a business transfer, restructuring or other lawful transaction, provided that your legal rights are not reduced unlawfully.

18. Contact

If you have questions about these Terms of Use, payments, privacy, account access or the use of Amigo.Contact, please contact us through our website:

Contact Amigo.Contact

You can also review the following pages:

• Privacy Policy
• Cookie Policy
• Disclaimer
• Pricing

Privacy Policy

Last updated: [Insert date]

This Privacy Policy explains how Amigo.Contact collects, uses, stores and protects personal data when you visit our website, create an account, use an Amigo or contact us for support.

We aim to handle your personal data responsibly, transparently and in accordance with applicable data-protection legislation, including the General Data Protection Regulation (GDPR) where applicable.

1. Who is responsible for your personal data?

The data controller responsible for the processing described in this Privacy Policy is:

[Insert official legal entity name]
Trading as Amigo.Contact
[Insert registered address]
[Insert company or registration number]
[Insert country]

Amigo.Contact is the public-facing platform through which we provide access to AI-based Lifestyle Amigos, Personal Amigos and related services.

If you have questions about this Privacy Policy or the use of your personal data, please contact us through our contact form or at privacy@amigo.contact.

2. What personal data do we collect?

The personal data we collect depends on how you use Amigo.Contact. We may collect the following categories of information.

2.1 Account and contact information

• name;
• email address;
• login and account information;
• language or communication preferences;
• information needed to communicate with you about the service.

2.2 Amigo profile and personalisation information

If you use a Personal Amigo or provide information to personalise an Amigo, this may include:

• interests and preferences;
• goals and routines;
• communication preferences;
• information about the type of support you would like;
• other information that you choose to share during onboarding or conversations.

Please share only information that is relevant and necessary for the service. Do not share sensitive personal information unless it is genuinely needed and you are comfortable doing so.

2.3 Conversation and user-submitted content

When you interact with an AI Amigo, we may process the questions, instructions, messages, documents, images or other content that you choose to submit.

Depending on what you share, this content may contain personal or sensitive information. You remain responsible for ensuring that you have the right to share information about other people.

2.4 Payment and transaction information

When you purchase a service, we may receive information about the transaction, such as:

• the service or product purchased;
• the amount and currency;
• payment status;
• billing details;
• limited payment information provided by the payment processor.

Payment-card details are normally processed directly by the relevant payment provider. We do not normally receive or store complete payment-card numbers.

2.5 Support and appointment information

If you contact us or schedule an appointment, we may process:

• your contact details;
• the content of your request;
• appointment details;
• notes that are necessary to respond to your request or provide the agreed service.

2.6 Technical and usage information

When you use our website or services, we may collect technical and usage information such as:

• IP address;
• browser and device type;
• operating system;
• access dates and times;
• pages or features used;
• diagnostic, security and error information;
• cookie and similar technology information.

3. How do we collect your data?

We may collect personal data:

• directly from you when you create an account or use a service;
• when you complete onboarding or personalise an Amigo;
• when you communicate with our support team;
• when you schedule or attend an appointment;
• from payment providers when a transaction is completed;
• automatically through technical logs, cookies and similar technologies;
• from service providers that help us operate and secure the platform.

4. How do we use your personal data?

We may use personal data to:

• create and manage your account;
• provide access to Lifestyle Amigos and Personal Amigos;
• create and maintain the personalisation of a Personal Amigo;
• respond to your questions and support requests;
• process payments and manage transactions;
• arrange appointments, onboarding sessions or consultations;
• send important service, account and security communications;
• maintain, protect and troubleshoot the website and platform;
• detect, prevent and investigate fraud, abuse and security incidents;
• comply with legal, accounting and regulatory obligations;
• understand how the services are used and improve their functionality;
• send promotional communications where permitted and where the necessary consent has been obtained.

We do not use your personal data for purposes that are incompatible with the purposes described in this Privacy Policy unless we inform you and have a lawful basis to do so.

5. Legal bases for processing

Depending on the circumstances, we process personal data on one or more of the following legal bases:

• Performance of a contract: when processing is necessary to create your account, provide an Amigo, process a purchase or deliver a service you requested.
• Legitimate interests: when processing is reasonably necessary to operate, secure, support and improve our services, provided that your rights and interests do not override those interests.
• Legal obligation: when we must retain or disclose information to comply with applicable law, accounting requirements or a lawful request from an authority.
• Consent: when you have given permission for a specific purpose, such as certain optional cookies or promotional communications.

Where we rely on consent, you may withdraw that consent at any time. Withdrawal does not affect processing that took place before the withdrawal.

6. AI Amigos and personalisation

Our AI Amigos use the information you provide to generate responses and, where applicable, deliver a more personalised experience.

AI-generated responses may be based on your current conversation, your account information, your personalisation settings and other information made available to the relevant Amigo.

AI systems can make mistakes, misunderstand context or produce incomplete information. Personal data should not be used as a substitute for professional advice or independent verification.

We do not require you to share sensitive information in order to use a Lifestyle Amigo. If you choose to share information about health, finances, relationships, beliefs or other sensitive matters, this information may be processed as part of your interaction and personalisation, subject to applicable law and the purpose for which it was provided.

Do not share passwords, payment credentials, identity-document numbers, confidential business information or unnecessary information about other people.

7. When do we share personal data?

We may share personal data with trusted parties where this is necessary for the purposes described in this Privacy Policy.

7.1 Service providers

These may include providers of:

• website hosting and technical infrastructure;
• AI and platform functionality;
• account management and customer support;
• payment processing;
• appointment scheduling;
• email and communication services;
• security, fraud prevention and technical monitoring;
• analytics and cookie management, where permitted.

Where required by law, we use contractual and technical safeguards to ensure that service providers process personal data only for authorised purposes.

7.2 Legal and regulatory disclosures

We may disclose personal data when reasonably necessary to:

• comply with a legal obligation or valid legal request;
• respond to a competent authority;
• protect the rights, safety and property of Amigo.Contact, our users or others;
• investigate fraud, abuse, security incidents or unlawful activity.

7.3 Business transfers

If Amigo.Contact is involved in a merger, acquisition, restructuring, financing, sale of assets or similar business transaction, personal data may be transferred as part of that transaction, subject to appropriate safeguards and applicable law.

We do not sell your personal data to third parties.

8. International data transfers

Some of our service providers may process personal data outside Belgium or the European Economic Area.

When personal data is transferred outside the European Economic Area, we will use an appropriate legal mechanism where required, such as:

• an adequacy decision issued by the European Commission;
• standard contractual clauses;
• another lawful transfer mechanism recognised under applicable data-protection law.

International transfers are not based solely on your continued use of the website. Where your consent is legally required, we will request it separately.

9. How long do we retain personal data?

We retain personal data only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

• provide the requested services;
• maintain account and Amigo functionality;
• resolve support requests;
• maintain security and prevent abuse;
• meet accounting, tax, legal and regulatory obligations;
• resolve disputes and enforce agreements.

The retention period depends on the type of information, the purpose for which it was collected, whether your account remains active and whether a legal retention obligation applies.

When personal data is no longer required, we will delete it, anonymise it or securely restrict it in accordance with applicable law and our operational procedures.

Deletion may not be immediate where information is held in backups, is required for legal purposes or must be retained to establish, exercise or defend legal claims.

10. How do we protect your data?

We use reasonable technical and organisational measures designed to protect personal data against accidental loss, unauthorised access, alteration, disclosure or destruction.

These measures may include access controls, authentication, secure service configurations, monitoring, backups and security procedures appropriate to the nature of the information.

No online service can guarantee absolute security. You should also protect your account credentials and notify us promptly if you suspect unauthorised access.

11. Your privacy rights

Depending on your location and applicable law, you may have the right to:

• request access to your personal data;
• request correction of inaccurate or incomplete data;
• request deletion of your personal data;
• request restriction of processing;
• object to processing based on legitimate interests;
• object to direct marketing;
• receive certain data in a structured, commonly used and machine-readable format;
• withdraw consent where processing is based on consent;
• lodge a complaint with a competent data-protection authority.

These rights are subject to legal conditions and exceptions. For example, we may need to retain certain information to comply with a legal obligation or to establish, exercise or defend a legal claim.

To exercise your rights, contact us through our contact form or email privacy@amigo.contact.

We may ask for reasonable information to verify your identity before responding to a request. This information will be used only for verification and security purposes.

We aim to respond within the period required by applicable law.

12. Cookies and similar technologies

Amigo.Contact uses cookies and similar technologies for purposes such as:

• keeping the website and essential features working;
• remembering settings and preferences;
• understanding website usage;
• improving performance and user experience;
• supporting optional analytics or marketing features where permitted.

Essential cookies may be used where necessary to provide a service you request. Non-essential cookies will be used only where legally permitted and, where required, after you have given consent.

You can manage cookie preferences through the available cookie settings and, in some cases, through your browser settings.

For more information, please read our Cookie Policy.

13. Marketing communications

We may send you service-related communications that are necessary to manage your account, purchases, security or use of the platform.

We may send promotional communications only where permitted by applicable law and, where required, with your consent.

You can unsubscribe from promotional emails by using the unsubscribe link in the relevant message or by contacting us.

14. Children and young users

Amigo.Contact is not directed at children under the age of 13.

Our services are generally intended for users aged 18 or older. Where our Terms of Use permit use by someone under 18, the required involvement or permission of a parent or legal guardian may apply.

If we learn that we have collected personal data from a child in circumstances where collection was not permitted, we will take appropriate steps to delete the information.

If you believe that a child has provided personal data to us, please contact us through our contact form.

15. Third-party websites and services

Our website or services may contain links to third-party websites, platforms or services.

Third parties operate under their own terms and privacy policies. We are not responsible for how third parties collect, use or protect personal data after you leave Amigo.Contact or use an external service.

Please review the privacy information of each third-party service before submitting personal data to it.

16. Changes to this Privacy Policy

We may update this Privacy Policy when our services, data-processing activities or legal obligations change.

When a change is significant, we will take reasonable steps to inform you through the website, by email or through another appropriate communication channel where required by law.

The updated version will include a revised “Last updated” date. We encourage you to review this Privacy Policy periodically.

17. Complaints

If you have a question or concern about how we process your personal data, please contact us first so that we can try to resolve the matter.

You also have the right to lodge a complaint with the data-protection authority in your country of residence, place of work or the place where you believe an infringement occurred.

For Belgium, the relevant supervisory authority is the:

Belgian Data Protection Authority
www.dataprotectionauthority.be

18. Contact us

If you have questions about this Privacy Policy, your personal data or your privacy rights, please contact us:

Contact Amigo.Contact

You can also email us at privacy@amigo.contact.

Related pages:

• Cookie Policy
• Terms of Use
• Disclaimer